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Have you tried to obtain support for a product lately? If you have
then you know what a painful experience it can be. In an effort to
save money, most manufacturers have outsourced their support
operations to third party call centers in India, Pakistan and
Canada. This presents unique challenges as often times it is
difficult to understand the person on whom you are relying for
assistance. Additionally, most call center workers are "graded"
based on the number of calls they answer. This creates a natural
conflict as the right way to fix a problem is not always the fastest
way.
Unfortunately, the situation is not much better at local retailers or
computer shops. Some major retailers force you to wait in line with
customers who are returning merchandise just to speak to a
technician. Additionally, many local computer shops and
national retailers approach repairs from a "quick turnaround"
standard. This results in the same conflict as mentioned before with
call centers as the right way to fix a problem is not always the
fastest way.
We offer support and repairs for all major computer components,
systems, devices, operating systems and programs. We guarantee our
work and our prices are fair and reasonable. Save time, energy and
frustration by calling us first for your repair and support needs. |